Terms of Service

These Terms of Service (“Terms”) govern your access to and use of tractlyAI’s websites, applications, and related services (collectively, the “Services”). By creating an account, clicking to accept, or using the Services, you agree to these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

1. The Services

tractlyAI provides tools to help you organize contracts, renewals, reminders, collaboration within workspaces, and related workflows. Some features may use artificial intelligence or automated processing to assist with summarization, search, or analysis based on content you submit. Outputs are assistive in nature; you remain responsible for reviewing information before relying on it for legal, financial, or business decisions.

2. Accounts and eligibility

You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account, except where caused by our breach of security obligations. Notify us promptly of unauthorized use. You must be old enough to enter a binding contract in your jurisdiction to use the Services.

3. Acceptable use

You agree not to:

• Violate applicable law, infringe intellectual property rights, or misuse confidential or personal data of others without authorization;
• Attempt to probe, scan, or test vulnerability or breach authentication without authorization, or interfere with the Services or other users;
• Reverse engineer, decompile, or attempt to extract source code or models except to the extent allowed by mandatory law;
• Use the Services to distribute malware, spam, or deceptive content;
• Circumvent usage limits, billing controls, or security measures.

4. Your content

You retain rights in the files, text, and other materials you submit to the Services (“Customer Content”). You grant tractlyAI a worldwide, non-exclusive license to host, process, transmit, display, and otherwise use Customer Content solely to provide, secure, and improve the Services and as described in our Privacy Policy. You represent that you have the rights needed to grant this license. You may delete Customer Content subject to backup and legal retention constraints.

5. Plans, fees, and payment

Paid features are billed according to the plan you select. Fees are stated exclusive of taxes unless noted. Payment processing may be handled by third parties; their terms may also apply. Subscriptions may renew automatically until canceled in accordance with the cancellation terms presented at checkout or in your account settings. We may change pricing prospectively with reasonable notice where required. Failure to pay may result in suspension or downgrade of features.

6. Confidentiality

Each party may receive non-public information from the other. The receiving party will use reasonable care to protect confidential information and use it only for purposes related to these Terms, except where disclosure is required by law.

7. Intellectual property

tractlyAI owns the Services, software, branding, and documentation, excluding your Customer Content. Except for the limited rights expressly granted, no rights are transferred to you. Feedback you provide may be used by us without obligation to you.

8. Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, title, and non-infringement, to the fullest extent permitted by law. We do not warrant that outputs from automated or AI features will be error-free or suitable for a particular legal outcome. Contract review and compliance obligations remain your responsibility.

9. Limitation of liability

To the maximum extent permitted by law, neither tractlyAI nor its suppliers will be liable for any indirect, incidental, special, consequential, or exemplary damages, or for loss of profits, revenues, data, or goodwill, arising from or related to the Services. Our total liability for any claim arising out of or relating to the Services is limited to the greater of the fees you paid to tractlyAI for the Services in the twelve (12) months before the claim or fifty U.S. dollars (USD $50), except where such limitations are prohibited by law.

10. Indemnity

You will defend and indemnify tractlyAI and its affiliates, officers, and employees from claims, damages, and costs (including reasonable attorneys’ fees) arising from your Customer Content, your use of the Services in breach of these Terms, or your violation of law or third-party rights.

11. Suspension and termination

We may suspend or terminate access to the Services for material breach, legal risk, non-payment, or to protect the security or integrity of the Services. You may stop using the Services at any time. Provisions that by their nature should survive termination will survive, including sections on intellectual property, disclaimers, limitation of liability, indemnity, and governing law.

12. Changes

We may modify the Services or these Terms. If we make material changes, we will provide notice as appropriate (for example, by posting an updated date, email, or in-product message). Continued use after the effective date may constitute acceptance. If you do not agree, you should stop using the Services.

13. Governing law

These Terms are governed by the laws of the State of Delaware, USA, excluding conflict-of-law rules, unless mandatory local law provides otherwise. Courts in Delaware (or another forum we designate in writing) will have exclusive jurisdiction for disputes, except that either party may seek injunctive relief in any court of competent jurisdiction.

14. Export and sanctions

You will comply with export control and sanctions laws. You may not use the Services in embargoed regions or by prohibited parties.

15. Miscellaneous

These Terms constitute the entire agreement between you and tractlyAI regarding the Services and supersede prior understandings. If a provision is unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale of assets.

16. Contact

For questions about these Terms, contact us through the support or contact options provided in the Services or on our website.